Contact support
Email yacobiamit@gmail.com. Include your phone model, operating-system version, what you tapped, and the exact error message. Do not attach a swim video unless support explicitly requests it and explains how it will be handled.
Better filming
Side or lane-end view, steady phone, good light, one swimmer, two full stroke cycles.
Purchases
Restore or manage the subscription from Account. Billing and refunds are handled by Apple or Google.
Privacy
See exactly what leaves the phone, AI retention details and local report storage.
Accuracy
Understand supported views, estimates, rejected clips and what the app cannot judge.
Getting the best result
- Film one freestyle swimmer from the side of the pool or lane end.
- Keep the phone level with the water, stable, and outside the splash zone.
- Use a 6–15 second clip showing at least two complete stroke cycles.
- Keep the swimmer large enough to see without cutting off the hands or body.
- Avoid strong glare, heavy obstruction, camera panning and multiple swimmers crossing.
Frequently asked questions
The app rejected my clip. What should I do?
Re-film with a steadier, brighter side or lane-end view. Make sure the swimmer remains visible, the clip contains enough active freestyle, and no scene cut or large obstruction occurs.
Why does the report say something cannot be judged?
Different camera views support different observations. SwimForm avoids inventing a conclusion when the relevant movement is hidden or distorted by the view.
How do I restore a subscription?
Open the Account screen in the app and tap Restore purchases while signed into the store account used for the original purchase.
How do I cancel?
Open your App Store or Google Play subscription settings and select SwimForm. The platform store controls cancellation and refunds.
Does deleting the account cancel billing?
No. Account deletion removes SwimForm-side account data and attempts to revoke account authorization. If Apple revocation is unavailable, the app provides manual Apple Account instructions. Cancel the subscription separately in your platform store to stop future renewals.
Can I move my reports to a new phone?
Full reports are device-local and do not sync or restore after uninstalling. The store subscription itself can be restored.
Which stroke does SwimForm analyze?
SwimForm is purpose-built for freestyle technique review and rejects footage it cannot assess responsibly.
For urgent medical or safety concerns, contact an appropriate qualified professional. SwimForm support cannot provide medical advice.